Trials with no errors allowed

Clinical research documentation in many languages for a large clinical research organization

Challenge

One of espell’s customers is a large clinical research organization (CRO), for which we translate a range of documents into 45 languages: informed consent forms, hospital contracts, trial protocols and questionnaires, CTA application documentation. Some of these documents concern the trial phase of clinical research, like the translation of feedback from patients and hospitals. For documents like these, CROs must have complete accuracy in translation.

Solution

We ensure maximum accuracy by using back-translation by an independent team or through third-party certification. Once the translation is ready, we ask the second team to translate it back into the original language or to certify accuracy and completeness.

"As a localization partner for clients in the field of PR and advertising, it is very important to be flexible, creative, open and proactive, while serving the client's needs in all aspects and tailoring new strategies, workflows and pricing structures to the actual needs. When our client asked for a complex technical and localization solution different from previous tasks, based on regular and close consultations with the client, we worked out an effective technical workflow and at the same time an attractive pricing structure that would allow us to offer an efficient solution for handling new file formats and high volumes, as well as to introduce new language combinations, according to the criteria specified. Keeping in mind the aspects of our long-term cooperation, our goal was not only to offer an effective solution to the client's needs in the actual project, but also to be applicable in the long term when similar tasks arise."

Ágnes Kovács
client services manager

Talk to an expert

For more information or to request a quote, please use this form or contact us at hello@espell.com
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
DE