Quality frameworks
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Service description
You want to know what you are paying for. Rate your vendors. Select the best MT engine or translation workflow for your content and target languages. Define the scope of post-editing. Monitor quality against agreed service levels.
Various techniques are available for MT quality estimation, ranging from automated methods to manual linguistic QA, though their results aren’t always comparable. A quality framework based on error typology helps to reduce subjectivity and eliminate bias in evaluations. The resulting scores can be combined with edit distance and time for comparable aggregate metrics.
Why choose espell?
espell uses a comprehensive framework adapted to different use cases. Error categories remain consistent, but their assigned weights reflect specific criteria for any given content type.
Our experience with assessing and improving the quality of transcreated content is distilled into a QA matrix. This addresses aspects like creative adaptation, tone of voice, fluency, culture, etc.
For MT post-editing, different service levels are defined based on the standard error categories. This helps to scope and limit the MT PE effort to the key quality criteria.
Our pricing is always custom-tailored to your needs.
"One of the world’s largest pharmaceutical companies selected espell as a key translation partner for more than 50 language combinations. The volumes sent our way scaled up very rapidly, so our team had to deal with a massive, 150% increase in translation volumes within a rather short time. To address this challenge, we built a dedicated PM-team to support the client with day-to-day communication, we developed the appropriate quality assurance procedures and synchronized the work of multiple language teams. Dozens of professionals work together in scores of projects every week running in parallel to ensure the highest service level and linguistic quality."

Helga Endrődi
lead project manager
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