Trials with no errors allowed

Clinical research documentation in many languages for a large clinical research organization

Challenge

One of espell’s customers is a large clinical research organization (CRO), for which we translate a range of documents into 45 languages: informed consent forms, hospital contracts, trial protocols and questionnaires, CTA application documentation. Some of these documents concern the trial phase of clinical research, like the translation of feedback from patients and hospitals. For documents like these, CROs must have complete accuracy in translation.

Solution

We ensure maximum accuracy by using back-translation by an independent team or through third-party certification. Once the translation is ready, we ask the second team to translate it back into the original language or to certify accuracy and completeness.

"For me, it's truly fulfilling when I have the chance to see how our work directly contributes to our clients' success. My personal favourite example of this was a substantial project we undertook for our partner in the biotechnology research field. They were bidding on a project in France, and the RFP documentation was only available in French, a language they didn't speak. We seamlessly translated the French RFP into English and then the documentation they compiled for submission back into French in due time, utilizing a hybrid workflow with machine translation support whenever possible. I felt genuinely happy and accomplished when, during a company dinner, they shared with me that they not only secured the tender but also consolidated their partnership with this major client, ensuring a significant milestone in their growth."

Kitti Kotormán
client services manager

Talk to an expert

For more information or to request a quote, please use this form or contact us at hello@espell.com
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